Login

Cart

Your cart is empty

Privacy Policy

Kalmsilk (“we”, “us”, or “our”) operates the website www.kalmsilk.com . This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Personal Information We Collect

When you interact with Kalmsilk, we collect information in the following categories:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers or third-party payment tokens), email address, and phone number.

  • Wellness Insights (Sensitive Data): Because Kalmsilk is a wellness-focused brand, you may voluntarily provide information regarding your age, menopausal status, or specific sleep struggles (e.g., night sweats) via our review forms, surveys, or customer support inquiries.

  • Device Information: We automatically collect certain information about your device, including your IP address, time zone, and cookies installed on your device to help us improve and optimize our site experience.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill orders and process payments.

  • Communicate with you regarding your "14-Night Cool Sleep Guarantee" or order status.

  • Education & Marketing: Provide you with information or advertising relating to our products or the science of sleep thermoregulation (where you have opted in).

  • Personalization: Use your "Wellness Insights" to suggest the specific silk sets or recovery protocols best suited for your symptoms.

  • Screen for potential risk or fraud.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our store:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.

  • Marketing & Analytics: We use tools like Google Analytics and the Meta Pixel to understand how our customers interact with the site and to serve relevant ads to "Hot Sleepers" who may benefit from our products.

  • Compliance: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location (including Australia, the EU, or California), you have the right to:

  • Access the personal information we hold about you.

  • Ask that your personal information be corrected, updated, or deleted.

  • Opt-out of marketing communications at any time via the "Unsubscribe" link in our emails.

6. Security

We take the security of your wellness data seriously. We use industry-standard encryption (SSL) to protect your data during transmission. While no method of transmission over the Internet is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7. Cookies

We use cookies to enhance your experience. You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

8. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, or if you would like to make a complaint, please contact us by email at help@kalmsilk.com.